Overall Purpose/Goal

This interactive e-learning program focuses on common clinical and cross-cultural scenarios that build a framework of knowledge and skills for delivering quality care to diverse populations. The program also includes web links to clinical guidelines, references, and other relevant information. The e-learning format makes it easy to complete and review course content whenever your schedule permits.

Funding is provided by Pfizer Inc

Description

Welcome to Quality Interactions©: A Patient-Based Approach to Cross-Cultural Care, a free online continuing medical education course. This course was developed as part of America's Health Insurance Plans' Addressing Disparities in Health initiative by the Manhattan Cross Cultural Group in collaboration with Critical Measures. This instructional format is designed to teach clinicians how to:

• Identify cross-cultural issues.
• Conduct a culturally competent history and medical examination.
• Identify the impact of cultural issues on medical decision-making.
• Effectively explain a patient's diagnosis and management options.
• Negotiate a treatment plan that improves patient cooperation.

Credits available

CME 1.0 category 1 credit toward the AMA's Physician Recognition Award.

Learning Objectives

After completing this program, you should be able to:

• Discuss how cultural competence is important to the delivery of high-quality health care services to patients.
• Outline the social and cultural issues that are most relevant in the care of diverse patient populations.
• Communicate effectively across cultures.
• Develop appropriate management strategies that take into account patients' cultural perspectives and preferences.

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For registration instructions, please click here.

If you have forgotten your Organization ID or have questions about your subscription to
Quality Interactions©, please contact: QIModule@ahip.org