CME Information

Target Audience

This course is designed for physicians.

Learning Objectives

After completing this program, you should be able to:

• Discuss how cultural competence is important to the delivery of high-quality health care services to patients.
• Outline the social and cultural issues that are most relevant in the care of diverse populations.
• Communicate effectively across cultures.
• Develop appropriate management strategies that take into account patients' cultural perspectives and preferences.

Accreditation/Designation Statements

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of UMDNJ-Center for Continuing and Outreach Education, Critical Measures, and Manhattan Cross-Cultural Group.

The University of Medicine and Dentistry of New Jersey (UMDNJ)-Center for Continuing and Outreach Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Based on information from state licensing authorities, this program meets special CME requirements in these states:
Massachusetts: Risk Management
Nevada: Ethics
Pennsylvania: Risk Management/Patient Safety
Texas: Ethics/Professional Responsibility

Designation Statement
UMDNJ-Center for Continuing and Outreach Education designates this educational activity for a maximum of 1.0 category 1 credit toward the AMA Physician Recognition Award. Each physician should claim only those credits that he/she actually spent in the activity. This activity was prepared in accordance with the ACCME Essentials.

Hardware/Software Requirements

This course is delivered over the web. Certain technical requirements are necessary. Please confirm the following within your system.

• Operating Systems Required: Windows 2000, XP, or Win NT 4
• Minimum Systems: Processor: Pentium 133MHz; RAM: 64MB
• Minimum of 56K Modem
• Microsoft Internet Explorer 4 through 6
• Macromedia Flash plug-in
• JavaScript enabled
• Screen resolution of 800 X 600 or higher
• You may need to disable pop-up blockers if they interfere with the course.

Contact Information

If you have any technical questions or questions about the course content, please contact:
help@qualityinteractions.org

If you have forgotten your Organization ID or have questions about your subscription to Quality Interactions©, please contact: QIModule@ahip.org

Registration Instructions (PDF)

Frequently Asked Questions

Question: I forgot my password. How can I retrieve it?

Answer: E-mail QIModule@ahip.org with your User ID. A representative will reply with your password.

Question: I can register and login to course, but cannot launch the program. I get a blank screen with a red x in the corner. What's wrong?

Answer: This course requires the Flash plug-in, which is available for free from Macromedia. Please contact your course administrator if you require assistance with installing this plug-in.

Question: How can I log back into the course? I tried to register again and it said there is already a user associated with my User ID.

Answer: Once you have registered, you can visit the course again by going to the learning management system website and logging in with your organization ID and the user ID and password you created when you registered. Once you are logged back in and launch the course, check marks indicate the sections of the course you have completed.

Question: I received an error message that said the course has timed out. What should I do?

Answer: Please always log out of course by clicking the exit course button when not actively engaged in using course. If you receive an error message please exit the course and log out of the learning management system and then log back in.

Question: I exited the course during the patient case, but when I logged back in it said I hadn't done that case. Why did it forget my place?

Answer: You may exit the course at the end of the patient case by using the exit course button. If you use the exit course button while in a patient case you will need to start that case over from the beginning. If you do need to exit while in a case, you can print a transcript which would allow you to move more quickly through the steps when you return to do the case. To print a transcript just click the button labeled 'Transcripts'.

Question: I completed the course, but I am unable to print my CME letter.

Solution: Things to check

• Did you enter all required fields in registration (designated in registration screen)?
• Did you complete course?
• Did you pass post test?
• Did you complete the evaluation?